Refund policy

1. General Refund Policy:

We at Lore Discs strive to provide high-quality disc golf discs and exceptional customer service. We want you to be fully satisfied with your purchase. However, if you are not entirely pleased with your order, we offer a refund or exchange within 30 days of the original purchase date, subject to the conditions outlined in this policy.

2. Eligibility for Refunds:

To be eligible for a refund or exchange, the following conditions must be met:

  • The item must be unused, and in its original condition.
  • A proof of purchase, such as a receipt or order confirmation, is required.
  • The return request must be initiated within 30 days of the original purchase date.
  • The return must adhere to the specific guidelines set out in the following sections.

3. Non-Refundable Items:

Certain items are exempt from being returned or refunded:

  • Custom Dyed Discs: We do not offer refunds or exchanges for custom dyed discs that customers have sent in. These discs are considered personalized items and are created based on customer specifications. Please ensure the accuracy of your customization details before sending in your discs for dyeing.

4. Return Process:

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at support@lorediscs.com to request a refund/exchange.
  • Ship the item(s) back to Lore Discs using the provided shipping address.
  • Ensure that the returned item is securely packaged to prevent damage during transit.

5. Refund Processing:

Once we receive and inspect the returned item, we will send you an email to notify you of the approval or rejection of your refund. If your refund is approved:

  • For eligible items, a credit will be automatically applied to your original method of payment within a reasonable timeframe.
  • Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges:

If you wish to exchange an item for a different product, please follow the return process mentioned above and indicate your preference for an exchange. Once your returned item is received and approved, the replacement item will be shipped to you.

7. Contact Us:

If you have any questions or concerns about our refund policy, please contact our customer support team at support@lorediscs.com. We are here to assist you and ensure that you have a positive experience with Lore Discs!

8. Policy Changes:

Lore Discs reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.

Thank you for choosing Lore Discs. We appreciate your business and look forward to serving your disc golf needs.

 

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